{"id":1008,"date":"2026-06-07T19:05:30","date_gmt":"2026-06-07T19:05:30","guid":{"rendered":"https:\/\/trainitnow.com\/nl\/?page_id=1008"},"modified":"2026-09-10T13:45:36","modified_gmt":"2026-09-10T11:45:36","slug":"klachten","status":"publish","type":"page","link":"https:\/\/trainitnow.com\/nl\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section tan-band\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Space+Grotesk:wght@400;500;600;700&family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@500;600&display=swap');\n\/* Divi container neutralizers \u2014 SCOPED to our own sections (.tan-band) only,\n   so the global Theme Builder header\/footer are never affected. *\/\n.et_pb_section.tan-band{padding:0!important;overflow:visible!important;}\n.et_pb_section.tan-band .et_pb_row,.et_pb_section.tan-band .et_pb_row_inner{padding:0!important;margin:0 auto!important;width:100%!important;max-width:100%!important;}\n.et_pb_section.tan-band .et_pb_column,.et_pb_section.tan-band .et_pb_column .et_pb_module{padding:0!important;margin:0!important;}\nhtml,body{overflow-x:hidden;}\n.dband{width:100vw;margin-left:calc(50% - 50vw)!important;margin-right:calc(50% - 50vw)!important;}\n\n:root{\n  --navy:#1F2342; 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z-index:1; max-width:1160px; margin:0 auto 42px; padding:0 28px; text-align:center;}.tan-band .hs-label{font-family:var(--font-head); font-weight:600; font-size:20px; color:var(--navy); margin:0 0 14px;}.tan-band .hero-search .searchbar{margin-bottom:0;}.tan-band .searchbar{max-width:640px; margin:0 auto 40px; display:flex; gap:10px; background:#fff; border:1px solid var(--line); border-radius:14px; padding:8px; box-shadow:var(--shadow-md);}.tan-band .searchbar .field{flex:1; display:flex; align-items:center; gap:10px; padding:0 12px;}.tan-band .searchbar .field svg{width:20px; height:20px; stroke:var(--muted); fill:none; flex:none;}.tan-band .searchbar input{border:0; outline:0; font-family:var(--font-body); font-size:15.5px; width:100%; color:var(--navy); background:transparent;}.tan-band .searchbar button{font-family:var(--font-head); font-weight:500; font-size:15px; background:var(--violet); color:#fff; border:0; border-radius:10px; padding:12px 24px; cursor:pointer; transition:background-color .25s;}.tan-band .searchbar button:hover{background:var(--violet-dark);}@media(max-width:560px){.tan-band .searchbar{flex-direction:column;}.tan-band .searchbar button{width:100%;}}.tan-band .bigstats{background:#fff;}.tan-band .bigstats .row2{display:grid; 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overflow:hidden; border-radius:18px; background:linear-gradient(135deg,#2E1065,#6D28D9); box-shadow:var(--shadow-md);}.tan-band .photo img{width:100%; height:100%; object-fit:cover; filter:grayscale(.5) contrast(1.05) brightness(1.02);}.tan-band .photo::after{content:\"\"; position:absolute; inset:0; background:linear-gradient(160deg,rgba(46,16,101,.30),rgba(168,85,247,.08)); mix-blend-mode:multiply; pointer-events:none;}.tan-band .feature{display:grid; grid-template-columns:1fr 1fr; gap:62px; align-items:center;}.tan-band .feature.reverse .f-text{order:2;}.tan-band .feature.reverse .f-media{order:1;}.tan-band .feature h2{font-size:34px; margin-bottom:16px; max-width:16ch; line-height:1.12;}.tan-band .feature p.lead{color:var(--muted); font-size:17.5px; margin-bottom:22px; max-width:48ch;}.tan-band .feature .checks{margin-bottom:26px;}.tan-band .feature .photo{aspect-ratio:5\/4;}.tan-band .vendor-row{display:flex; gap:10px; flex-wrap:wrap; margin-bottom:24px;}.tan-band .vendor-pill{border:1px solid var(--line); 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font-family:var(--font-head); font-weight:700; font-size:16px; display:flex; align-items:center; justify-content:center;}.tan-band .step .st{font-family:var(--font-head); font-weight:600; font-size:15.5px; color:var(--navy); margin-bottom:2px;}.tan-band .step .sd{font-size:14px; color:var(--muted); line-height:1.5;}.tan-band .legal{margin-top:20px; padding-top:16px; border-top:1px solid var(--line); font-size:12px; color:var(--muted); line-height:1.5;}@media(max-width:980px){.tan-band .aiact .wrap{grid-template-columns:1fr; gap:34px;}.tan-band .aiact h2{font-size:28px;}}@media(max-width:980px){.tan-band .hero .wrap{grid-template-columns:1fr; gap:40px;}.tan-band .hero h1{font-size:42px;}.tan-band .hero .net{mask-image:none;-webkit-mask-image:none;opacity:.25;}.tan-band .bigstats .row2, .tan-band .collage .wrap, .tan-band .feature, .tan-band .feature.reverse{grid-template-columns:1fr; gap:34px;}.tan-band .feature.reverse .f-text, .tan-band .feature.reverse .f-media{order:initial;}.tan-band .nb-grid{grid-template-columns:1fr 1fr;}.tan-band .review-grid{grid-template-columns:1fr;}.tan-band .av-cluster{display:none;}.tan-band .nav ul, .tan-band .nav .login{display:none;}}@media(max-width:560px){.tan-band .wrap{padding:0 20px;}.tan-band section{padding:58px 0;}.tan-band .hero h1{font-size:33px;}.tan-band .sec-head h2, .tan-band .bigstats h2{font-size:28px;}.tan-band .slot h2{font-size:30px;}.tan-band .feature h2{font-size:26px;}.tan-band .nb-grid, .tan-band .bigstat-grid{grid-template-columns:1fr;}.tan-band .collage .big{font-size:50px;}}@media(prefers-reduced-motion:reduce){.tan-band *, .tan-band *::before, .tan-band *::after{animation-duration:.01ms!important;transition-duration:.01ms!important;scroll-behavior:auto!important;}}\n<\/style><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section tan-band\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n\/* Train IT Now \u2013 Klachtenprocedure Hero *\/\n#tin-klachten-hero {\n    background: linear-gradient(160deg, #F2FBF9 0%, #E6F6F3 100%) !important;\n    border-bottom: 1px solid #DCEFEB !important;\n}\n\n#tin-klachten-hero .eyebrow {\n    color: #00A594 !important;\n}\n\n#tin-klachten-hero h1 {\n    color: #1F2342 !important;\n}\n\n#tin-klachten-hero .lead {\n    color: #465653 !important;\n}\n\n#tin-klachten-hero .btn-primary {\n    background: #00A594 !important;\n    background-image: none !important;\n    border: 2px solid #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klachten-hero .btn-primary:hover {\n    background: #008D7F !important;\n    border-color: #008D7F !important;\n    color: #FFFFFF !important;\n}\n\n#tin-klachten-hero .btn-primary svg {\n    stroke: currentColor !important;\n}\n<\/style>\n\n<div class=\"dband\">\n<section id=\"tin-klachten-hero\" style=\"padding:74px 0 58px\">\n\n  <div class=\"wrap\">\n\n    <p class=\"eyebrow\">\n      Klachten\n    <\/p>\n\n    <h1 style=\"font-size:44px;font-weight:700;max-width:20ch\">\n      Klachtenprocedure\n    <\/h1>\n\n    <p class=\"lead\" style=\"font-size:18px;max-width:66ch;margin-top:16px\">\n      Heb je een klacht over een training, eLearning, examen of andere dienstverlening\n      van Train IT Now? We nemen iedere klacht serieus en behandelen deze zorgvuldig\n      volgens een vaste klachtenprocedure.\n    <\/p>\n\n    <div class=\"cta-row\" style=\"display:flex;gap:14px;flex-wrap:wrap;margin-top:24px\">\n\n      <a href=\"mailto:kwaliteit@trainitnow.nl\" class=\"btn btn-primary\">\n        Dien een klacht in\n\n        <svg viewBox=\"0 0 24 24\"\n             fill=\"none\"\n             stroke=\"currentColor\"\n             stroke-width=\"2.2\"\n             stroke-linecap=\"round\"\n             stroke-linejoin=\"round\">\n          <path d=\"M5 12h14M13 6l6 6-6 6\"\/>\n        <\/svg>\n\n      <\/a><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section tan-band\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n\/* Train IT Now \u2013 Klacht indienen *\/\n#tin-klacht-indienen {\n    --tin-navy: #1F2342;\n    --tin-green: #00A594;\n    --tin-green-dark: #008D7F;\n    --tin-light: #F2FBF9;\n    --tin-border: #DCEFEB;\n}\n\n#tin-klacht-indienen .eyebrow {\n    color: #00A594 !important;\n}\n\n#tin-klacht-indienen h2,\n#tin-klacht-indienen h3,\n#tin-klacht-indienen .st {\n    color: #1F2342 !important;\n}\n\n#tin-klacht-indienen .lead,\n#tin-klacht-indienen .sub,\n#tin-klacht-indienen .sd {\n    color: #465653 !important;\n}\n\n\/* Checklist *\/\n#tin-klacht-indienen .checks .chk {\n    background: #00A594 !important;\n    background-image: none !important;\n    border-color: #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klacht-indienen .checks .chk svg {\n    stroke: #FFFFFF !important;\n    fill: none !important;\n}\n\n\/* CTA *\/\n#tin-klacht-indienen .btn.btn-primary {\n    background: #00A594 !important;\n    background-image: none !important;\n    border: 2px solid #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klacht-indienen .btn.btn-primary:hover {\n    background: #008D7F !important;\n    border-color: #008D7F !important;\n    color: #FFFFFF !important;\n}\n\n#tin-klacht-indienen .btn.btn-primary svg {\n    stroke: currentColor !important;\n}\n\n\/* Stappenkaart *\/\n#tin-klacht-indienen .steps-card {\n    background: #FFFFFF !important;\n    background-image: none !important;\n    border-color: #DCEFEB !important;\n    border-top-color: #00A594 !important;\n    box-shadow: 0 8px 24px rgba(31,35,66,.06) !important;\n}\n\n#tin-klacht-indienen .steps-card .ring {\n    background: #00A594 !important;\n    background-image: none !important;\n    border-color: #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n<\/style>\n\n<div class=\"dband\">\n<section class=\"aiact\" id=\"tin-klacht-indienen\" style=\"padding:70px 0\">\n\n  <div class=\"wrap\">\n\n    <div class=\"text\">\n\n      <p class=\"eyebrow\">Indienen<\/p>\n\n      <h2>Hoe dien je een klacht in?<\/h2>\n\n      <p class=\"lead\">\n        Je dient je klacht schriftelijk in via kwaliteit@trainitnow.nl.\n        Vermeld daarbij zoveel mogelijk relevante informatie, zodat we je\n        klacht zorgvuldig en effici\u00ebnt kunnen behandelen.\n      <\/p>\n\n      <ul class=\"checks\">\n\n        <li>\n          <span class=\"chk\">\n            <svg viewBox=\"0 0 24 24\">\n              <path d=\"M5 12l4 4L19 6\"\/>\n            <\/svg>\n          <\/span>\n          Je naam, organisatie en contactgegevens\n        <\/li>\n\n        <li>\n          <span class=\"chk\">\n            <svg viewBox=\"0 0 24 24\">\n              <path d=\"M5 12l4 4L19 6\"\/>\n            <\/svg>\n          <\/span>\n          Een duidelijke omschrijving van de klacht\n        <\/li>\n\n        <li>\n          <span class=\"chk\">\n            <svg viewBox=\"0 0 24 24\">\n              <path d=\"M5 12l4 4L19 6\"\/>\n            <\/svg>\n          <\/span>\n          De betreffende training, eLearning, examen of dienstverlening\n        <\/li>\n\n        <li>\n          <span class=\"chk\">\n            <svg viewBox=\"0 0 24 24\">\n              <path d=\"M5 12l4 4L19 6\"\/>\n            <\/svg>\n          <\/span>\n          De datum of het moment waarop de klacht is ontstaan\n        <\/li>\n\n      <\/ul>\n\n      <div class=\"cta-row\">\n\n        <a href=\"mailto:kwaliteit@trainitnow.nl\" class=\"btn btn-primary\">\n          Dien een klacht in\n\n          <svg viewBox=\"0 0 24 24\"\n               fill=\"none\"\n               stroke=\"currentColor\"\n               stroke-width=\"2.2\"\n               stroke-linecap=\"round\"\n               stroke-linejoin=\"round\">\n            <path d=\"M5 12h14M13 6l6 6-6 6\"\/>\n          <\/svg>\n\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n\n    <div class=\"steps-card\">\n\n      <h3>In drie stappen ingediend<\/h3>\n\n      <p class=\"sub\">\n        Van het indienen van je klacht tot de bevestiging van ontvangst.\n      <\/p>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">1<\/div>\n\n        <div>\n          <div class=\"st\">Stuur je klacht<\/div>\n          <div class=\"sd\">\n            Stuur je klacht schriftelijk naar kwaliteit@trainitnow.nl.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">2<\/div>\n\n        <div>\n          <div class=\"st\">Omschrijf je klacht<\/div>\n          <div class=\"sd\">\n            Beschrijf de klacht zo duidelijk mogelijk en vermeld op welke\n            training, eLearning, examen of dienstverlening deze betrekking heeft.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">3<\/div>\n\n        <div>\n          <div class=\"st\">Ontvang een bevestiging<\/div>\n          <div class=\"sd\">\n            Na ontvangst van je klacht ontvang je een bevestiging dat deze\n            in behandeling is genomen.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section tan-band\">\n<div class=\"et_pb_row_3 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n\/* Train IT Now \u2013 Afhandeling klachten *\/\n#tin-klacht-afhandeling .eyebrow {\n    color: #00A594 !important;\n}\n\n#tin-klacht-afhandeling h2,\n#tin-klacht-afhandeling h3,\n#tin-klacht-afhandeling .st {\n    color: #1F2342 !important;\n}\n\n#tin-klacht-afhandeling .lead,\n#tin-klacht-afhandeling .sub,\n#tin-klacht-afhandeling .sd,\n#tin-klacht-afhandeling .legal {\n    color: #465653 !important;\n}\n\n#tin-klacht-afhandeling .steps-card {\n    background: #FFFFFF !important;\n    background-image: none !important;\n    border: 1px solid #DCEFEB !important;\n    border-top: 4px solid #00A594 !important;\n    box-shadow: 0 8px 24px rgba(31,35,66,.06) !important;\n}\n\n#tin-klacht-afhandeling .ring {\n    background: #00A594 !important;\n    background-image: none !important;\n    border-color: #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klacht-afhandeling .legal {\n    border-top: 1px solid #DCEFEB !important;\n    margin-top: 24px;\n    padding-top: 18px;\n}\n<\/style>\n\n<div class=\"dband\">\n<section id=\"tin-klacht-afhandeling\" style=\"padding:70px 0;background:var(--paper)\">\n  <div class=\"wrap\">\n\n    <div class=\"sec-head\">\n\n      <p class=\"eyebrow\">\n        Afhandeling\n      <\/p>\n\n      <h2>\n        Wat je kunt verwachten\n      <\/h2>\n\n    <\/div>\n\n    <p class=\"lead\" style=\"font-size:17.5px;max-width:70ch\">\n      Na ontvangst behandelen we je klacht volgens een vaste procedure.\n      Je klacht wordt vertrouwelijk verwerkt en we houden je op de hoogte\n      van de voortgang en de uiteindelijke afhandeling.\n    <\/p>\n\n    <div class=\"steps-card\" style=\"max-width:640px;margin-top:26px\">\n\n      <h3>\n        Onze termijnen\n      <\/h3>\n\n      <p class=\"sub\">\n        Zo weet je wanneer je wat van ons kunt verwachten.\n      <\/p>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">1<\/div>\n\n        <div>\n          <div class=\"st\">\n            Ontvangstbevestiging\n          <\/div>\n\n          <div class=\"sd\">\n            Binnen 2 werkdagen bevestigen we dat we je klacht hebben ontvangen.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">2<\/div>\n\n        <div>\n          <div class=\"st\">\n            Beoordeling\n          <\/div>\n\n          <div class=\"sd\">\n            Binnen 5 werkdagen beoordelen we je klacht en streven we ernaar\n            om tot een passende oplossing te komen.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"step\">\n\n        <div class=\"ring\">3<\/div>\n\n        <div>\n          <div class=\"st\">\n            Afhandeling\n          <\/div>\n\n          <div class=\"sd\">\n            Uiterlijk binnen 20 werkdagen is je klacht afgehandeld.\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n      <p class=\"legal\">\n        Wanneer volledige afhandeling binnen 5 werkdagen niet mogelijk is,\n        informeren we je over de verdere behandeling en de verwachte termijn.\n        Klachten worden vertrouwelijk geregistreerd en gedurende 1 jaar bewaard\n        in ons klachtenregister. De behandeling van klachten vindt plaats in\n        samenhang met de Algemene Voorwaarden van Train IT Now B.V.\n      <\/p>\n\n    <\/div>\n\n  <\/div>\n<\/section>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section tan-band\">\n<div class=\"et_pb_row_4 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_4 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n\/* Train IT Now \u2013 Klachten CTA *\/\n#tin-klachten-cta {\n    --navy: #1F2342 !important;\n    --turquoise: #00A594 !important;\n    --turquoise-dark: #008D7F !important;\n\n    position: relative;\n    overflow: hidden;\n    background:\n        radial-gradient(circle at 82% 24%, rgba(0,165,148,.18) 0%, rgba(0,165,148,0) 34%),\n        radial-gradient(circle at 18% 100%, rgba(0,165,148,.12) 0%, rgba(0,165,148,0) 38%),\n        #1F2342 !important;\n    padding: 76px 0 !important;\n}\n\n#tin-klachten-cta .glow {\n    position: absolute;\n    width: 520px;\n    height: 520px;\n    top: -260px;\n    right: -140px;\n    border-radius: 50%;\n    background: #00A594 !important;\n    background-image: none !important;\n    filter: blur(120px);\n    opacity: .16 !important;\n    pointer-events: none;\n}\n\n#tin-klachten-cta .tin-glow-two {\n    left: -180px !important;\n    right: auto !important;\n    top: auto !important;\n    bottom: -300px !important;\n    width: 540px !important;\n    height: 540px !important;\n    background: #00A594 !important;\n    background-image: none !important;\n    opacity: .13 !important;\n}\n\n#tin-klachten-cta .net {\n    position: absolute;\n    inset: 0;\n    width: 100%;\n    height: 100%;\n    pointer-events: none;\n}\n\n#tin-klachten-cta .wrap {\n    position: relative;\n    z-index: 2;\n}\n\n#tin-klachten-cta .eyebrow,\n#tin-klachten-cta .eyebrow.on-dark {\n    color: #59D2C3 !important;\n}\n\n#tin-klachten-cta h2 {\n    color: #FFFFFF !important;\n}\n\n#tin-klachten-cta p:not(.eyebrow) {\n    color: rgba(255,255,255,.82) !important;\n}\n\n#tin-klachten-cta .btn.btn-ondark {\n    background: #00A594 !important;\n    background-image: none !important;\n    border: 2px solid #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klachten-cta .btn.btn-ondark:hover {\n    background: #008D7F !important;\n    border-color: #008D7F !important;\n    color: #FFFFFF !important;\n}\n\n#tin-klachten-cta .btn.btn-ondark-ghost {\n    background: transparent !important;\n    background-image: none !important;\n    border: 2px solid #00A594 !important;\n    color: #FFFFFF !important;\n    box-shadow: none !important;\n}\n\n#tin-klachten-cta .btn.btn-ondark-ghost:hover {\n    background: #00A594 !important;\n    border-color: #00A594 !important;\n    color: #FFFFFF !important;\n}\n<\/style>\n\n<div class=\"dband\">\n<section class=\"slot\" id=\"tin-klachten-cta\">\n\n  <div class=\"glow\"><\/div>\n\n  <svg class=\"net\"\n       viewBox=\"0 0 1200 500\"\n       preserveAspectRatio=\"xMidYMid slice\"\n       aria-hidden=\"true\">\n\n    <g stroke=\"#00A594\"\n       stroke-width=\"1\"\n       opacity=\".45\">\n      <line x1=\"150\" y1=\"80\" x2=\"380\" y2=\"200\"\/>\n      <line x1=\"380\" y1=\"200\" x2=\"650\" y2=\"120\"\/>\n      <line x1=\"650\" y1=\"120\" x2=\"900\" y2=\"260\"\/>\n      <line x1=\"900\" y1=\"260\" x2=\"1080\" y2=\"150\"\/>\n      <line x1=\"380\" y1=\"200\" x2=\"500\" y2=\"400\"\/>\n    <\/g>\n\n    <g fill=\"#59D2C3\">\n      <circle cx=\"150\" cy=\"80\" r=\"4\"\/>\n      <circle cx=\"380\" cy=\"200\" r=\"5\"\/>\n      <circle cx=\"650\" cy=\"120\" r=\"4\"\/>\n      <circle cx=\"900\" cy=\"260\" r=\"5\"\/>\n      <circle cx=\"1080\" cy=\"150\" r=\"4\"\/>\n      <circle cx=\"500\" cy=\"400\" r=\"4\"\/>\n    <\/g>\n\n  <\/svg>\n\n  <div class=\"glow tin-glow-two\"><\/div>\n\n  <div class=\"wrap\">\n\n    <p class=\"eyebrow on-dark\">\n      Klachten\n    <\/p>\n\n    <h2>\n      Liever eerst een vraag stellen?\n    <\/h2>\n\n    <p>\n      Heb je een vraag of twijfel je of je melding als formele klacht moet worden\n      ingediend? Neem dan eerst contact met ons op. Wil je direct een klacht\n      indienen, dan kan dat schriftelijk via onze kwaliteitsafdeling.\n    <\/p>\n\n    <div class=\"cta-row\">\n\n      <a href=\"mailto:kwaliteit@trainitnow.nl\" class=\"btn btn-ondark\">\n        Dien een klacht in\n      <\/a>\n\n      <a href=\"\/nl\/contact\/\" class=\"btn btn-ondark-ghost\">\n        Neem contact op\n      <\/a>\n\n    <\/div>\n\n  <\/div>\n\n<\/section>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"klacht indienen training","_yoast_wpseo_title":"Klachtenprocedure | Train IT Now","_yoast_wpseo_metadesc":"Heb je een klacht over een training bij Train IT Now? 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